Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace.
In this course we will discuss
- The reality of CONFLICT
- That to do and what not to do when dealing with conflict
- How to actually RESOLVE the conflict you are experiencing
At the end of the course is a test to check your understanding.
You must pass the test with 80% score.
Don’t worry, if you don’t pass the test the first time, you can review the course and try again.
This course should take you about 40 minutes to complete.